Fortinet’s security system, Fortinet, ensures the deployment, efficient operation of your equipment and helps ensure the continuity of your business. FortiCare services easily adapt to the features of your deployment and operational requirements, regardless of the size of the organization.
FortiCare for Devices provides support for firmware upgrades, technical support, and FortiGuard subscriptions that run dynamic policies. There are two levels: round-the-clock support 7 days a week and extended service with the participation of engineers (ASE). At the ASE level, applications are given a higher status, which speeds up their processing and problem solving.)
Professional services – Fortinet technical specialists will take part in the implementation of your project, recruitment and planning of other initiatives. Service is provided both remotely and at the location.
Premium RMA – Fortinet offers a variety of solutions to the problem of replacing faulty equipment. You can schedule equipment deliveries over a four-hour period. If there is a need to replace the physical device with another, choose a four-hour supply with the possible participation of an engineer. If you have decided to dispose of the equipment yourself, use the safe return service.